Traditional call recording v cloud-based services
Call recording is a common requirement for regulatory compliance and contact centres. While many companies might prefer to record every call, the substantial investment required to deploy and maintain an on-premises, enterprise-wide recording solution is [...]
Should you embrace remote working in your business in 2019?
When a team member says they are going to be “working from home tomorrow” it can trigger eye rolls and conjure up all sorts of distorted notions. People working in their pyjamas. Long lunches. A [...]
Three things you didn’t know about Now Telecom
Although our business has been around for more than 20 years, there are still some gems of information about us that our customers, partners and suppliers might not know. These are things that can get [...]
What is Cloud UC, and how is it different from managed or hosted services?
From VoIP to UCaaS to SIP to UC there are lots of terms and options being talked about in the market right now, it's no wonder many CIOs, IT Managers, and other decision-makers are confused [...]
Want to move away from the headache of on-premises equipment?
Although your business may be absolutely ready to move ahead, your phone system is most probably inflexible, rigid, and stuck in the past. Traditional phone systems have not and cannot keep up with the needs [...]
A few things you might not know about the nbn™.
The nbn™ is Australia’s new broadband network. Services provided over the nbn™ network will be replacing the phone and Internet services provided over most existing landline networks, including copper and the majority of HFC networks [...]
Is Unified Communications the way of the future?
Unified Communications (UC) are vastly becoming the most preferred set up for small and medium businesses telecommunication systems. Traditional on-premise PABX telephone systems have been in use in business since the early 1960’s. By the [...]
Local cloud provider, how your business can benefit
The use of a local cloud provider is becoming increasingly popular for many businesses. If you're struggling to receive good customer service from your current telecommunications provider, it might be time to jump ship. In [...]
Choosing the right telecom provider – Office phone systems
Choosing the right telecom provider is an important step in improving your businesses communication channels. However, telecommunications is a big industry and is becoming more and more complex. Pre-supposing anything about the end solution, even [...]
Managed vs Cloud Providers? How to choose the best provider for your business
Choosing a telecommunication provider can present many challenges for small to medium businesses, especially when it comes to managed vs cloud providers. Are you getting the best value? Will the services you have give you what [...]