Now is committed to supporting your business. The reliability and quality of our services are backed by around-the-clock, live and local service, simple Service Level Agreements and comprehensive monitoring procedures.
now telecom has an outstanding customer service record and strives to maintain the highest level of customer satisfaction.
Our Service Level Agreement (SLA) describes our commitment to deliver business-grade products, and superior service quality. Our SLA details response times and network availability targets, in the unlikely event that our network does not perform at the nominated level.
Our account management team is committed to supporting your business and is backed by around the clock live and local support team. Our core values revolve around our customer, as such it is our view that “customer first” is integral to our success and pivotal in our culture.
Customers can access a suite of online tools 24×7, to help you monitor and manage your account.
The Now Telecom network is a fully monitored network. This allows for the rapid identification and repair of any fault at all times.