Our goal is to keep our customers satisfied, which means as few issues as possible. From time to time a situation may arise where a customer may feel the need to make a complaint. We are dedicated to resolving any issues that do arise in an open, fair and prompt fashion. To support that goal, our complaints process is approved by our Managing Directors, who are responsible for ensuring its implementation, operation and compliance in accordance with Chapter 8 of the TCP Code.
You can contact us regarding an issue as follows:
Now Telecom is dedicated to resolving your issue within a timely fashion. If you are not satisfied with the resolution or the investigation of your complaint it will be escalated to the next level of management. We will deal with you personally to discuss your issues and the resolutions offered.
If we remain unable to resolve your complaint to your satisfaction you can contact the Telecommunications Industry Ombudsman (TIO). The TIO is an office of last resort for complaints about telecommunications services. We ask that if you do have a complaint, you give us the chance to resolve it before going to the TIO.