Who is the TIO and how can I contact them?2017-03-20T11:07:15+11:00

The Telecommunications Industry Ombudsman (TIO) provides impartial dispute resolution for small business and residential customers who have a complaint about their telephone or internet service in Australia. Now Telecom suggests you first try to resolve any issue you have with billing or service to contact us directly first (depending on the nature of the enquiry either via email or on the phone). To contact the TIO please visit their website to find a suitable method to contact them.

I’m relocating my business, how much notice do I need to give?2017-03-20T11:06:16+11:00

Relocating a business can be a stressful time and Now Telecom wants to help you make the transition of your telecommunication services and equipment as smooth as possible. Please give our customer service team a call on 1300 851 993 to discuss how we can make this happen. Please be aware that telecommunication relocations have specific lead-in times set by the service providers and most will need between 2 weeks to 1 month notice to have them set up in time.

I’m relocating my business; can I keep the same number when I move?2017-03-20T11:05:13+11:00

Unfortunately the answer to the question depends on where you are moving to. If you’re staying within the area covered by your current exchange, you should usually be able to keep your number. However, if you’re moving into another exchange area (whether that’s across the road or across the country) the structure of telephone network means you’ll have to get a new number. To discuss your relocation options with a customer service team member please contact them on 1300 851 993. Now Telecom offers a number of services including IP Telephony and 1300 numbers that allow better number portability. Please contact your Account Manager to discuss these options in more detail.

I’d like to join your team, are you hiring?2017-03-20T10:39:44+11:00

We are always on the look out for dedicated and experienced telecommunications team members.  If you believe Now is the place for you to take the next step in your career please get in touch with us.
To get a better idea of what it’s like to work at Now please see the jobs at Now section of our website

How do I change my account details?2017-03-20T10:43:05+11:00

All changes to any account details will need to be done in writing. Please send your request via email request to customerservice@nowtelecom.com.au. We will endeavour to confirm the requested changes have been made (or if further information is required in writing within 1 business day.

How do I make a complaint or provide feedback?2017-03-20T10:46:25+11:00

Now Telecom takes your feedback seriously, while we love to hear the good stories we also wish to hear any issues you have with our products, services or customer service team. For details of how your complaint will be managed please see our customer service statement.

How do I set up a direct debit?2017-03-20T11:01:16+11:00

Setting up a direct debit can be easily arranged by giving our customer service team a call on 1300 851 993 and requesting they send you a direct debit arrangement. Alternatively; simply download the Direct Debit Arrangement form and return it to our office via fax or mail and we will set up a direct debit payment arrangement.

How do I set up a fee for service call diversion?2017-03-20T11:02:57+11:00

Please send our customer service team an email at customerservice@nowtelecom.com.au detailing the service you wish to divert (please allow 5 business days). Specify the service you wish to divert and the destination number for the diversion.

I’m not sure my bill is correct, how do I find out if there is a mistake2017-03-20T11:03:43+11:00

The best way to make any billing enquiry is to send an email detailing the nature of the problem to customerservice@nowtelecom.com.au. We will then review the bill and get back to you within 5 business days.