Call recording is a common requirement for regulatory compliance and contact centres. While many companies might prefer to record every call, the substantial investment required to deploy and maintain an on-premises, enterprise-wide recording solution is often a barrier to that goal. Traditional call recording requires bulky, on-premises equipment to operate. The recording hardware is accompanied by [...]
When a team member says they are going to be “working from home tomorrow” it can trigger eye rolls and conjure up all sorts of distorted notions. People working in their pyjamas. Long lunches. A disconnected, maybe even dysfunctional team culture. There are people who still think you need to be sitting in an office from [...]
Although our business has been around for more than 20 years, there are still some gems of information about us that our customers, partners and suppliers might not know. These are things that can get taken for granted; but are the little things that take us from being just another service provider, to being an expert [...]
From VoIP to UCaaS to SIP to UC there are lots of terms and options being talked about in the market right now, it's no wonder many CIOs, IT Managers, and other decision-makers are confused about which communications model to choose for their enterprise. The exodus to the Cloud for telephony is accelerating and happening now. [...]
Although your business may be absolutely ready to move ahead, your phone system is most probably inflexible, rigid, and stuck in the past. Traditional phone systems have not and cannot keep up with the needs of the modern workforce. From the handset on the desk to the PBX down the hallway, it’s like everything in the [...]
The nbn™ is Australia’s new broadband network. Services provided over the nbn™ network will be replacing the phone and Internet services provided over most existing landline networks, including copper and the majority of HFC networks within the fixed line footprint. Services provided over existing fibre networks (including in-building, health and education networks) and some special and [...]
Unified Communications (UC) are vastly becoming the most preferred set up for small and medium businesses telecommunication systems. Traditional on-premise PABX telephone systems have been in use in business since the early 1960’s. By the 1990’s the systems had become more flexible but although they have evolved over time to better provide for the needs of [...]
The use of a local cloud provider is becoming increasingly popular for many businesses. If you're struggling to receive good customer service from your current telecommunications provider, it might be time to jump ship. In the second half of 2016 there were almost 66,000 complaints to Australia's telecommunications watchdog, the TIO, 48% complaints were about customer [...]
Choosing the right telecom provider is an important step in improving your businesses communication channels. However, telecommunications is a big industry and is becoming more and more complex. Pre-supposing anything about the end solution, even if it’s a standard product like an office phone system, before making any attempt to understand your business plans and problems [...]
Choosing a telecommunication provider can present many challenges for small to medium businesses, especially when it comes to managed vs cloud providers. Are you getting the best value? Will the services you have give you what you need into the future? Are you getting live and local customer support We've devised nine tips to to help you [...]
