If you’re struggling to get good customer service from your telecommunications or Cloud Provider, or seeking to resolve billing issues or there’s just something wrong with your service — you’re not alone.
In the second half of 2016 there were almost 66,000 complaints to Australia’s telecommunications watchdog, the TIO, 48% complaints were about customer service.
Cloud provides a low barrier to entry for new players in the market. It seems a new provider is opening their doors every day. Here today, gone tomorrow? I guess you just don’t know.
A great benefit of the Cloud is that you can operate from anywhere at any time, but when it comes to the crunch and your network staggers or stops, or your bill is wrong month after month, or you just want to be able to talk to someone who speaks your language (and is experiencing the same weather as you!) You want someone who knows your network. Someone that’s a local.
Local Cloud providers offer a more personalised and considerate approach to customer service. Because they are in the same area as their clients, local providers can send out technicians and have them on-site to diagnose and address a problem without delay.
By operating on a more face-to-face basis with their customers, local providers build relationships and trust. By holding themselves accountable when an issue arises, local providers can further develop goodwill with clients.
Is it foolish to go toe to toe with larger carriers and service providers?
We don’t think so.
At Now Telecom, we really get to know our clients and thoroughly understand their pain points. We can customise solution packages so they meet specific needs, instead of punishing clients for not fitting into the prepackaged bundles offered by bigger players. This translates to happier, more satisfied customers.
We pride ourselves on providing seamless and efficient customer service. And are dedicated to maintaining ongoing communication with all of our customers – big and small.
We understand that good communication is the best form of prevention and we offer this peace of mind.
With over 20 years experience in the ICT market in Australia, we are here for the long term. If you are looking for a Cloud provider who can give you solid, real world advice or commiserate with you about the local weather, you should contact us today.